🔄 Return & Refund Policy – M.A.K Online Store

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1. Eligibility for Returns

• You may request a return or exchange within 7 days of receiving your order.

• Items must be:

  • Unused and in original condition.

  • Packed in original packaging with all tags/labels intact.

  • Accompanied by proof of purchase (invoice/order number).

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

• Cosmetics, skincare, and personal care products.

• Undergarments and innerwear.

• Clearance or sale items.

• Customized or special-order items.

3. Return Process

1. Contact us via phone, WhatsApp, or email within 7 days of delivery.

2. Provide order details and reason for return.

3. Our team will guide you on how to send the product back.

4. Once received and inspected, we will notify you about the approval or rejection of your return.

4. Refund Method

• Approved refunds will be processed within 7–14 working days.

• Refunds may be issued via:

  • Bank Transfer

  • Store Credit / Voucher

• For Cash on Delivery (COD) orders, refunds will only be made via Bank Transfer or Store Credit.

5. Exchange Policy

• If you prefer an exchange (size, color, or another product), we will process it once your returned item is received and approved.

• Additional shipping charges may apply.

6. Damaged / Incorrect Items

• If you receive a damaged, defective, or wrong product, please contact us within 24 hours of delivery with photos/videos.

• We will arrange a replacement or refund at no extra cost.

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📞 Contact Us

For return or refund requests, please reach us at:

• Phone/WhatsApp: 0330-2344876

• Email: muhammadahmar876@gmail.com